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Stop Scams UK unites UK industries
Today, Stop Scams UK announced a major milestone in the UK’s defence against fraud:
- Every UK mobile network operator (MNO) is now participating in industry-led collaboration, joining 99.7% of UK retail banking providers and many of the world’s largest technology platforms.
- Today, every UK online consumer is a customer of at least one of our members – meaning we have never been closer to a whole industry response to stopping fraud from reaching UK consumers.
We convened a roundtable of the UK’s most senior industry leaders in banking and telecoms, together with senior leaders from global tech at Drapers’ Hall to discuss the milestone. We were joined by Andrew Bailey (Governor of the Bank of England), Lord Hanson of Flint (the UK’s first Fraud Minister), and senior officials from Government and Law Enforcement.
Our achievement means suspicious activities can now be intercepted on a whole-sector basis, and we are receiving intelligence from telecoms firms, filtering it and enriching it to make it actionable, and then sharing it across industry sectors. This means scam journeys can be detected before a fraudster has achieved their goal. Their route can be blocked, and the substantive harm they would have caused the customers of retail banking providers, prevented. This squeezes fraudsters’ ability to engage and manipulate consumers, making it harder for scammers to extract money.
This month, Virgin Media O2 (VMO2) and the newly merged VodafoneThree joined long-standing member, BT, to put their weight and data behind SSUK, while SSUK continues to facilitate WhatsApp and BT’s collaborative efforts to stop scammers from reaching consumers on the UK’s most popular messaging platform.
Fraud accounts for over 40% of reported UK crime and has risen by 31% over the past year. Every industry is targeted as a route to reach consumers, but no single organisation can see the full picture of how criminals operate. Stop Scams UK was established to change that – creating a trusted environment where those industries most impacted – telecoms, banking and tech – can share data, insights and solutions to stop scams at source.
The level of collaboration we have fostered is both a UK and global first, made possible by Stop Scams UK’s sector-neutral, voluntary and membership model, which enables industries to cooperate swiftly and responsibly for public good.
This is a landmark moment in the fight against fraud. For the first time, entire industries are collaborating voluntarily to stop scams before they reach the public. It’s a world-first, and it shows that with trust, leadership, and shared ambition, we can start to outpace fraud and make the UK the hardest place for scammers to operate.
Ruth Evans, Chair of Stop Scams UK
Fraud continues to be the most commonly reported crime in the UK. It is costing businesses billions, and it undermines consumer trust in our financial and digital systems. Today’s announcement demonstrates how the right frameworks enable industries to move swiftly and responsibly for public good. This is a model of innovation and leadership that complements government efforts and strengthens national resilience.
Andrew Bailey, Governor of the Bank of England
By uniting government, law enforcement, and industry, we’re staying one step ahead of scammers and making the UK the hardest place for fraudsters to operate.
Lord Hanson, Minister for Fraud
“Our new and expanded Fraud Strategy will deepen this partnership to reduce fraud by disrupting criminal operations, safeguarding the UK public and ensuring an effective criminal justice response to fraud whenever it occurs.
Collaboration across sectors is key to stopping fraud. Industry are often the first line of defence, both in terms of prevention and identification of criminal activity, but also responding to the insight that the law enforcement community obtain through investigation and intelligence. To maximise benefits to the public, we need to ensure that the indicators of fraud are understood across all sectors, and organisations such as Stop Scams UK and its members demonstrate a commitment to do just that.
Nick Sharp, Deputy Director of the National Economic Crime Centre
Telco:
Protecting BT, EE and Plusnet customers from scams and fraud is an imperative for us. That’s why we have led the sector in recent years by developing cutting-edge, AI-based solutions to keep our customers safe. We’re proud that in 2025 we are blocking 3m scams a day on our network. We can never sit still because scammers don’t and we are working every day across our sector and beyond to keep a step ahead of the criminals.
BT: Claire Gillies, CEO Consumer
Organisations that collaborate towards a shared objective are more likely to succeed than those operating independently. Addressing fraud and crime—whether physical or digital—necessitates coordinated efforts and information sharing, rather than treating these challenges as competitive advantages. Safeguarding the digital ecosystem requires a unified approach to protection of businesses and individuals. At Colt, we are proud to support the Stop Scams UK community. We are committed to sharing actionable intelligence and working together to protect consumers and restore trust in the digital world.
Colt Technology Services: Ashish Surti, Chief Digital and Information Officer
We’re committed to keeping fraudsters away from our customers but with fraud already the biggest crime in the UK and cases continuing to rise, we must work together to fight back against this ever-growing threat. Cross industry collaboration is vital to tackle this pernicious crime, and we look forward to working with our peers in all sectors to disrupt scam networks through intelligence sharing and new technologies.
Virgin Media 02: Murray Mackenzie, Fraud Director
At VodafoneThree, we’re committed to protecting our customers from all types of fraud. We continue to invest in new technologies, share intelligence with other organisations and increase public awareness around scams – collaborating across industries, with government and other partners. Opportunities like this not only allow us all to learn from each other, but they drive action. We’re proud to support StopScams UK and look forward to meeting with other stakeholders to fight fraud.
VodafoneThree: Rachel Andrews, Head of Corporate Security
Tech:
Scams are a global, industry-wide challenge that demand a united response. Today’s announcement shows how UK industry is leading the way – bringing together banking, telecoms, and technology to disrupt scams at source. By working together and acting quickly, we can help protect everyone from scams and make life safer for people across the UK.
Meta: Nathaniel Gleicher, Global Head of Counter Fraud, Meta
Addressing online scams requires collective action, and Match Group is proud to collaborate with cross-industry partners through Stop Scams UK to advance efforts to combat fraud and scams
Match Group: Yoel Roth, Senior Vice President of Trust & Safety
Financial Services:
Financial criminals are always finding new ways to steal money from consumers and businesses globally – they don’t discriminate by individual, company or country. In financial services we are constantly investing and upskilling to ensure we’re on the front foot in defending customers from fraudulent activity. But reducing fraud significantly requires a collaborative, multi-sector approach. It’s critical that we all work together, sharing information and acting quickly where there are opportunities to stop scams at source.
Bank of Ireland UK: Gail Goldie, CEO
We are increasingly seeing fraud cases with an international nexus. The work done by Stop Scams UK has laid a strong foundation, and by building on this progress, there is a real opportunity for the UK to play a central part in global collaboration and disrupt international fraud networks.
IFX: Millie Richardson, Chair
Helping customers protect their money is a top priority for Lloyds Banking Group. We’ve been at the forefront of tackling the epidemic of scams, driving cross-sector collaboration and actively contributing to multiple pilots that share technology and data. This joined-up approach is essential to disrupt fraudsters on the platforms they exploit and stop scams at source. We welcome the momentum building across industry and government, and alongside SSUK we stand ready to help break down the remaining barriers so this vital work can be scaled rapidly and decisively.
Lloyds Banking Group: Jas Singh, CEO Consumer Relationships
As an existing Stop Scams UK member, we welcome this announcement of greater collaboration across industries. Stopping scams at the source is crucial to prevent consumers and businesses from being targeted. At Metro Bank, as part of our ongoing initiatives and investment in technology, we recently introduced our Scam Checker to help people stay protected and keep one step ahead of the fraudsters.
Metro Bank: Rodrigo Chaparro Gazzo, Chief Customer Officer
The cross-industry collaboration that SSUK has enabled is critical to tackling fraud. At Modulr, we’re committed to working closely with all SSUK members to share intelligence and drive change to protect consumers
Modulr: Myles Stephenson, CEO
Fraud doesn’t stop at industry lines – and neither should we. At Monzo, we believe the best way to fight this crime and protect customers is to stop it happening in the first place. With many scams now beginning online, sharing intelligence across sectors is key to achieving this.
Monzo: Rich Bromley, Head of Fraud & Disputes Risk, Financial Crime
Fraud continues to impact lives across the UK, but today’s milestone marks a meaningful step forward in our collective response to economic crime. We’ve always had the shared commitment, and now – through an enhanced cross-sector alliance – we have the scale, intelligence, and coordination needed to more effectively disrupt and dismantle criminal networks.
Nationwide: Jim Winters, Director of Economic Crime
Starling is committed to fighting fraud and protecting customers’ hard-earned money. The more funds that scammers gain, the more funds available to them to cause serious harm to others. Industry cooperation is vital to fraud prevention, as is data intelligence, and we look forward to collaborating with these new members to collectively stop fraud at source.
Starling: Catherine Britton, Head of Fraud Risk
